[av_one_full first min_height=” vertical_alignment=” space=” custom_margin=” margin=’0px’ padding=’0px’ border=” border_color=” radius=’0px’ background_color=” src=” background_position=’top left’ background_repeat=’no-repeat’ animation=”]
[av_heading heading=’Kalibo airport frontline staffers trained ‘ tag=’h3′ style=’blockquote modern-quote’ size=” subheading_active=’subheading_below’ subheading_size=’15’ padding=’10’ color=” custom_font=”]
BY BOY RYAN ZABAL
[/av_heading]
[av_textblock size=” font_color=” color=”]
KALIBO, Aklan – How do you make tourists come back? First, train your airport frontline personnel.
More than 300 front line workers of Kalibo International Airport attended the two-day Effective Customer Service and Values Seminar by the Department of Tourism (DOT) Region 6.
The Tourism department partnered with the Civil Aviation Authority of the Philippines (CAAP) to equip the airport workers with professional customer service skills.
Provincial Tourism Officer Roselle Ruiz said drivers, transport personnel and tour attended the seminar from July 18 to 19 at the CAAP conference room in Barangay Pook.
The Kalibo airport caters to regional and domestic flights to and from Manila, Cebu, Davao, Clark, South Korea, Taiwan, China, Malaysia, and Singapore.
Most of the passengers are transit visitors to Boracay and provinces in Panay Island.
Tourism in Boracay generated around P45 billion last year, including food, transportation and accommodations of visitors.
As of July this year, a total of 1,453 tourism officers, boatmen, tour and site guides, transport operators, hotel staff, and vendors were trained by DOT-6. (Aklan Forum Journal/PN)
[/av_textblock]
[/av_one_full]