LOCAL carrier Cebu Pacific is extending its free rebooking and travel fund option for passengers until June 30, 2020.
In light of the situation surrounding the coronavirus disease, the airline said it has made further changes to booking policies to provide passengers with “flexibility and peace of mind,” in case they would opt to change their travel plans.
While the carrier plans to operate flights by Apr. 15 as scheduled, passengers with confirmed bookings on any Cebu Pacific domestic or international flight from Apr. 15 to June 30, 2020 have the following options:
* Free Rebooking – Rebook flights on any travel date with change fees waived. Fare difference may apply.
To rebook the flight, use the “Manage Booking” portal in the Cebu Pacific website.
* Travel Fund – Place the full cost of the ticket in a Travel Fund which can then be used as payment for a future booking. The Travel Fund is valid for 180 days and can be used for bookings as far as 12 months out.
To avail of the Travel Fund option, use the “Manage Booking” portal in the Cebu Pacific website to cancel their booking and store the value in the Travel Fund.
“New flights booked from Apr. 15 to June 30 (regardless of travel date and route), on the other hand, include CEB Flexi for free,” it said.
CEB Flexi enables travelers to rebook their flights up to two times, fare difference may apply.
The airline also extends its apology for the delays in reverting to messages and long wait times for calls.
This is due to the high volume of passenger concerns being addressed by our team, it said.
“We thank our passengers, partners and our stakeholders for their patience and trust,” it added./PN
