Don’t overlook the power of outsourcing to the Philippines.
Companies all over the world have recognized the heightened scalability that working with contact centers in the Philippines gives them. “When markets become unstable, the demand for offshore business process outsourcing (BPO) services has historically increased. That highlights the most obvious benefit of outsourcing to an offshore provider: the labor cost savings. While that will always be an attractive benefit for businesses, there are many others,” says Ralf Ellspermann, CEO of PITON-Global, a mid-sized BPO in the Philippines. Here are the top four benefits of outsourcing to the Philippines—beyond cost savings.
- Specialized, motivated labor pool
Employees in call centers in the Philippines are highly skilled and educated. They are also extremely motivated. They welcome the opportunity to hone their customer service skills while practicing creative problem-solving every day at work. That drive for continuing development translates to customers receiving ever better support.
- Enhanced customer experience
There are multiple factors that enable BPO companies in the Philippines to provide your customers unparalleled experiences. The first is the fact that they can receive support 24 hours a day, 7 days a week. Rarely can onshore companies offer that. In addition, BPOs in the Philippines work in a niche industry, and they have focused intently on perfecting their craft. When outsourcing to the Philippines, you can tap into the technologies that BPO companies leverage (such as AI). AI helps to get customers the support they need faster and from the right person.
- Rapid scalability
Customer support is a large component of most organizations’ day-to-day labor needs. When you partner with contact centers in the Philippines, your organization can put its energy into initiatives that drive your vision forward. Meanwhile, when your customer support needs increase—at the time of a new product release, for example—or decline, your BPO in the Philippines can work with you to staff up or down as needed.
- Greater competitiveness in your market
The number of businesses that choose to leverage BPO companies is only growing. In 2022, almost 54% of all companies take advantage of outsourcing in some way. That percentage will likely continue to grow as more companies realize the potential for their business when they work with outsourcing providers in the Philippines. Your competitors, if not currently using BPO, are almost certainly investigating it. Don’t be left behind. If over half of the world’s businesses are taking advantage of the benefits, outsourcing is here to stay, and outsourcing to the Philippines is a strategy well worth exploring.
It’s time to take your organization to new heights. “By partnering with a BPO provider in the Philippines, you can enhance your customer experience, scale your organization, remain competitive, and of course, take advantage of cost savings,” says Ellspermann.
