ILOILO City – To ensure transparency and accountability in their operations, the security personnel assisting the Systems Loss Reduction Program Teams of MORE Electric and Power Corporation (MORE Power) are using body-worn cameras (BWCs) beginning today.
BWCs are small, portable cameras that record video and audio footage. Attached to an individual’s clothing or equipment, these are commonly used by law enforcement agencies and other organizations to increase safety and accountability.
According to MORE Power, Iloilo City’s sole energy distribution utility, its use of BWCs is a proactive approach to increase public trust in its operations.
The cameras will be worn by its security personnel during apprehension operations and subsequently, are intended to be used by the personnel of other field contractors conducting meter reading, line patrols, distribution of billing statements, and other similar activities.
MORE Power assures customers that its respects their right to privacy. Prior any recording, its security personnel will inform the subjects about the use of BWCs and seek their consent.
Additionally, MORE Power has put in place strict guidelines for the handling and storage of data obtained through BWCs.
BWCs will ensure that company personnel and contractors are following established procedures and guidelines in apprehension and security operations, MORE Power explained.
In case of disputes or misunderstandings between the company and customers, the BWCs’ recordings can provide clarifications, thereby ensuring efficient service and improve customer satisfaction.
Moreover, by reviewing the BWCs’ recordings, MORE Power personnel can identify areas for improvement in their work processes, thereby giving them the opportunity to improve their efficiency and productivity.
This, in turn, can lead to more effective decision-making and ultimately improve the quality of service provided, stressed MORE Power./PN
