TEN Philippine banks were included in Forbes’ “World’s Best Banks” which evaluates lenders in terms of digital and customer services, financial advice, and trust.
The survey showed that the top bank in the Philippines was Malaysia-headquartered CIMB Bank, which was among the six banks granted a digital license by the Bangko Sentral ng Pilipinas (BSP).
Below is a list of the Philippine banks included in the world’s 450 biggest banks:
* CIMB Bank
* Philippine National Bank (PNB)
* Bank of the Philippine Islands (BPI)
* Union Bank of the Philippines
* BDO Unibank Inc.
* Land Bank of the Philippines
* Philippine Savings Bank (PSBank)
* Rizal Commercial Banking Corp. (RCBC)
* Maya Bank
* Robinsons Bank
The survey took into consideration 48,000 customers in 14 languages and 32 countries, covering their opinions on their current and former banking relationships.
A total of 415 banks or 4 percent of those that exist across the globe reached minimum scores to be included in the survey, which was conducted in partnership with market research firm Statista.
The lenders were rated on general satisfaction which took account for 30 percent of the final score, along with whether or not they would recommend the bank, which accounted for another 30 percent.
The final 40 percent took into account customer ratings in terms of trust, terms and conditions, digital services, customer services, and financial advice. (GMA Integrated News)
