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[av_heading heading=’Iloilo City gov’t opens ‘customer care center’’ tag=’h3′ style=’blockquote modern-quote’ size=” subheading_active=’subheading_below’ subheading_size=’15’ padding=’10’ color=” custom_font=”]
BY MERIANNE GRACE EREÑETA
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ILOILO City – Do you have complaints against city government employees or their services? Contact city hall’s customer care center.
The customer care center, opened on Sept. 13, entertains complaints, too, against heads of offices, according to City Administrator Hernando Galvez.
The center is chaired by Mayor Jed Patrick Mabilog but City Administrator Hernando Galvez said he will be manning it.
For now, complainants must personally visit the customer care center at the seventh floor of city hall.
“Ini para ma-record (ang complaint) officially,” said Galvez.
This week, however, the city government will open telephone hotline numbers through which complainants can call and lodge their concerns.
Galvez said the public are free to also register their commendations on helpful city hall employees through the customer care center.
“Kun may kinahanglan disiplinahon, disiplinahon. Kun may tawo nga dalayawon, dayawon gid naton,” he said.
Common complaints that the customer care center has so far received were against the employees and services of the Transportation Management and Traffic Regulation Office, Zoning Division and Civil Registrar.
Just last month, the Civil Service Commission launched the 8888 hotline numbers that entertain complaints against government offices.
The hotline was in line with President Rodrigo Duterte’s campaign against corruption in government offices. The line is open 24/7./PN
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