Budget carrier Cebu Pacific said Wednesday that its flights remain suspended until the end of the Luzon-wide enhanced community quarantine on April 30.
“Due to the extension of the enhanced community quarantine (ECQ) until April 30, Cebu Pacific flights will remain suspended from April 15 to April 30, 2020,” Cebu Pacific said in a press statement.
Passengers on canceled flights are encouraged to take any of the following options:
* Free rebooking: Rebook to any other travel date within three months with change (rebooking) fees and fare difference waived.
* Full Travel Fund: The Travel Fund is now valid for one year. Use it to either book a flight up to one year ahead, or pay for add-ons (e.g. baggage allowance, seat selection, etc.) If the Travel Fund is not used within one year, passengers can get a full refund.
* Full refund: Processing of refunds will start on May 4, 2020 — after the community quarantine is lifted and regular work schedules resume. However, due to the unprecedented volume of requests for refunds, the process will take as long as three to four billing cycles.
“Flights may be managed online through the ‘Manage Booking’ portal in the Cebu Pacific website,” the airline said.
Moreover, to provide added flexibility for passengers with booked flights from May 1 to September 30, but wish to change their travel plans, CEB is offering the following options, free of charge:
* Rebook to any other travel date within one year, change (rebooking) fees waived, but fare difference may apply.
* Place the full cost of the ticket in a Travel Fund, now valid for one year. Decide and book travel within a year for flights as far as one year ahead.
Meanwhile, customers of Cebu Pacific Cargo are advised to contact +63288027070 or email cargocare@cebupacificair.com
“We thank everyone for their support and understanding during this challenging time,” Cebu Pacific said./PN
