Celebrating success: Reed Elsevier Philippines – the first shared services industry in Iloilo

The pioneer batch of REPH Technical Academy (RETA) – a learning and development program designed to train and enhance the technical competencies of individual contributors, subject matter experts, and high potential team members.
The pioneer batch of REPH Technical Academy (RETA) – a learning and development program designed to train and enhance the technical competencies of individual contributors, subject matter experts, and high potential team members.

FROM humble beginnings, Reed Elsevier Philippines Iloilo has been recognized as one of the top business players in the city, known for fulfilling its brand promise of “Valuing What Matters.”

Reed Elsevier Philippines (REPH) Iloilo began in 2014 with a small space serving as its recruitment hub and temporary office in Amigo Terrace Hotel. On the 12th of January 2015, REPH Iloilo became operational on the third floor of Richmonde Tower, Iloilo Business Park, and eventually expanded to occupy

the ground floor to the 4th floor as the company grows to over 1,000 passionate and talented professionals.

Reed Elsevier Philippines is headquartered in Quezon City, Manila, and started its operations in 2011. Due to the company’s phenomenal growth , it has opened its second home in the City of Love after four years in the country. Reed Elsevier Philippines is the shared services branch of RELX, a leading global provider of professional information solutions in the Science, medical, legal, “risk management, and business sectors. As a technology company, they are transforming their data and content towards higher value-adding tools, incorporating smarter analytics, and leveraging more powerful technology.

The teams in Reed Elsevier Philippines help researchers make discoveries, doctors and nurses improve the lives of patients, and lawyers develop winning strategies. In short, they enable their customers to make better decisions, get better results, and be more productive.

The Iloilo site is the first shared services company in the region and has been one of the top business players in the city. Reed Elsevier Philippines’ brand promise is ”Valuing What Matters” to its people and customers by cultivating a fun, engaging, and professional culture that empowers its employees to deliver exceptional customer experience.

Annual events like Summer

Team Building, Sports Fest, and Year-End Holiday & Recognition Party are just some of the activities that continue to support the fun and familial work environment in the company. Reed Elsevier Philippines also prioritizes a learning culture through impactful career development programs such as Reed Elsevier Leadership Academy (RELA), Reed Elsevier Technical Academy (RETA), and Lean Six Sigma Training and Certification program, as well as various computer-based learning programs which are available to all employees. There is a wide array of career opportunities within the organization that provides an avenue for personal and professional progression.

Roel Mapoy, Iloilo site lead and primary law operations director, giving remarks in the 2019 Servant Leadership Talk held in Iloilo Convention Center.

The company makes sure employees practice life-work integration and balance. From the start of the pandemic, Reed Elsevier Philippines has prioritized the health and safety of its workforce by transforming from a facility-centric operations to a work-from-home arrangement, thus enabling everyone to continue the business operations while staying safe with their families. Aside from equipment an d technical support, the company also recognizes the need to provide employee assistance programs centered on mental health and wellbeing to ensure a holistic approach to supporting its employees, especially during these unprecedented times.

Mindful breathing meditation – a part of the 2019 Summer Team Building Activity.

Reed Elsevier Philippines Iloilo is now in its sixth year of operations. It has been an adventurous journey — both fruitful and rewarding as the organization intensifies its footprint in the industry, committed in serving its people, the business, and the Iloilo community.

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