ILOILO City – Metro Pacific Iloilo Water (MPIW) temporarily closed its office at Bonifacio Drive in this city yesterday until July 19 after one of its employees tested positive for coronavirus disease 2019 (COVID-10).
In a statement, MPIW said it will implement office-wide disinfection protocols as well as contact tracing, testing and quarantine procedures in compliance with safety guidelines issued by the Department of Health and Department of Labor and Employment.
“We will continue to maintain the highest of safety standards without compromising our service,” the company added.
To avoid physical transaction during the disinfection period, customers with pending bills may settle their account through any of MPIW’s authorized collecting agents.
These were the following:
* M. Lhuillier Pawnshop
* RD Pawnshop
* SM Payment Centers
* ECPay
* Rural Bank of Oton
* Rural Bank of San Miguel
* Queenbank
For other service concerns, consumers may reach MPIW through its official Facebook page and customer service hotlines.
MPIW seeks to maintain a safe environment to prioritize the safety of its customers while delivering reliable water supply to the metro amid the COVID-19 pandemic.
“Our employees and consumers health are of our utmost priority and we will continue to deliver safe and reliable water supply despite the challenges brought about by the pandemic. We urge everyone to be vigilant, stay safe and look out for each other,” MPIW said./PN
