NEARLY a year since its inception in June 2023, MORE Electric and Power Corporation’s (MORE Power) initiative to refund bill deposits to consumers who diligently pay their bills without incurring surcharges for at least 36 months continues to make strides in enhancing customer satisfaction and financial support.
The response from customers has been overwhelmingly positive, with many expressing surprise and gratitude upon receiving notification from MORE Power’s customer service representatives.
“I was surprised nga I received a call from MORE nga may mga amo sini gale nga mga refund. Daw reward ko na ni, considering na I’ve been holistically paying our bills,” remarked Maria Monica Pinzon.
Ervin Sucgang also expressed hope for the continuation of this initiative, “Dako ini nga bulig kay makadugang para mag-financially support sa mga kinahanglan sa balay. Tani ma-continue ini nga oportunidad para makabulig sa mga konsumidor sang MORE.”
While Mary Glyn V. Palagao appreciated the refund as substantial aid in offsetting upcoming bills: “Nalipay ako kay nakabaton ako sang Bill Deposit Refund halin sa MORE Power. Gamiton ko ini para ibayad naman sa sunod ko nga bill. Dako gid in inga bulig para sa akon.”
To date, MORE Power has disbursed a total of P1.5 million bill deposit refunds to 476 eligible customers.
Outreach to Customers
MORE Power’s records indicate that approximately close to a thousand customers are eligible, yet not all have initiated the process. To bridge this gap, proactive measures have been implemented, including the inclusion of a notification in customers’ Statements of Account or Spot Bill. Additionally, MORE Power eligible customers are also informed and reminded through calls and text messages of their entitlement, should they have missed the initial communication.
“We are committed to ensuring that all eligible customers are aware of their entitlement to a bill deposit refund. Our proactive outreach aims to streamline the process and maximize the benefits for our valued consumers,” Ma. Cristina Cabalhin, VP for Customer Care, stated, emphasizing the importance of these outreach efforts.
MORE Power reiterates that ineligible customers who have not met the criteria for refund eligibility can still receive their bill deposit upon termination of their electric service, with an annual interest rate.
For further inquiries or assistance regarding the bill deposit refund initiative, customers are encouraged to contact MORE Power’s Customer Care Office./PN
