TO IMPROVE customer service for its customers, Metro Pacific Iloilo Water (MPIW) is replacing old inaccurate residential and commercial water meters within its service areas to reduce water loss and billing errors for its customers.
As of May 2022, MPIW already spent more than P48 million on its massive meter replacement and standardization program. The company inherited 30, 600 water meters aged five years old and above from its partner Metro Iloilo Water District (MIWD) and began its massive prioritization meter replacement program after its commencement of water distribution services in 2019.
Water meters of residential customers have an economical optimum life span of five to seven years only.
To date, MPIW already upgraded 15,265 residential and 931 commercial water meters. The company is modernizing its operations and technology infrastructure to improve customers’ experience and help further reduce heavy water losses from water theft and inaccurate meter readings.
“We have several meters out there that are already 10-15 years old. As the meters get old, they get less and less accurate. We are looking at replacing all of those so our customers can be assured that MPIW records and bills their consumption accurately” said MPIW Chief Operating Officer Robert Cabiles
The meter replacement program will provide a wide range of benefits for customers, including accurate meter reading, reducing meter malfunctions, and the ability to detect leaks or high-water usage providing them accurate and fair water bills.
Cabiles added, “Getting exact water consumption data through accurate water reading can provide more proactive service in identifying and resolving issues and leaks that is why we prioritize the replacement of water meters which may be tampered and already reaching the end of its life cycle.”
MPIW estimates it has recovered as much as 330,204 liters of water every day since the program began. The company is working aggressively in increasing its efficiencies, and technical solutions and investing in water infrastructures to optimize water supply availability and address its customer’s increasing water demand.
MPIW is the joint venture company of Metro Iloilo Water District (MIWD) and Metro Pacific Water (MPW) which serves Iloilo City and the municipalities of Oton, Sta. Barbara, Cabatuan, Maasin, San Miguel, Pavia, and Leganes.
For inquiries and to report any leaks, illegal connections, and water meter issues, customers may reach MPIW via MPIW social media page or contact the following numbers +63 917 172 6749 and +63 908 818 8552./PN
