ILOILO City – The Philippine Statistics Authority (PSA) in Region 6 eyes reengineering its processes to boost the delivery of services.
PSA regional director Fred Sollesta said on Monday they have been continuously enhancing their services but were overwhelmed by the unprecedented number of clients this year, especially in the previous months, making an impression that they lack a system.
“Any system would break down with the huge number of transactions,” Sollesta added.
He also said their future direction would make a difference in their transactions.
“Soon, we will be opening in provinces where we have no outlets,” he said, citing that they now have offices in Kalibo, Bacolod and Iloilo.
PSA also hopes to sign more agreements with other local government units so clients can request their needed forms at the town’s local civil registrar, which in turn, will process the documents at the regional office.
Sollesta said these strategies can help decongest transactions at their regional office.
He added that processing is different now compared during their “NSO (National Statistics Office) days.”
“It goes in the entire bureaucracy of the government. If people observe there are already changes because of technology and enabling law such as the Anti-Red Tape Act of 2007 that enables agencies to be aware, to be customer-focused,” said Sollesta.
PSA personnel have been busy from January to May. The peak month was May – PSA personnel processed more than 4,000 documents daily and accommodated around 2,000 clients. (With a report from PNA/PN)
