WITH the coronavirus pandemic limiting people’s movements, online shopping is seeing a surge. Consumers are finding this safer and more convenient at this time of public health emergency. There is a lesser risk of contracting COVID-19.
But there are many threats lurking online that shoppers need to be cautious about such as deceptive advertisements, scams, and adulterated, counterfeit and hazardous products. We therefore urge online shoppers to be mindful of their purchases, avoid picking and paying for products that can put their health and safety at risk.
First, of course, is for consumers to familiarize themselves with online shopping guidelines, including ways to avoid fraud. Do some basic research before making any purchase (ask a friend, critically read customer reviews, and check the internet for public health warnings, recall advisories and the like).
Carefully read the product description and do not be misled by over-the-top and unsubstantiated claims.
Be inquisitive; don’t be shy in asking the seller as many relevant questions as you would like about the product.
Examine the product photo and detect indicators for bogus or imitation products such as low quality image, logo discrepancy and other inconsistencies with the original item.
Beware of these typical red flags: inadequate product information, labeling in foreign characters, poor quality photos, grammatical mistakes, misspellings, wild claims, unresponsive sellers, etc.
Be skeptical about extra low prices, huge discounts and offers that are too good to be true.
Avoid products misusing the logo of the Food and Drug Administration (FDA) of the Philippines or the USA on their packaging or product marketing and promotion.
Avoid buying toy and childcare articles that are not notified with the FDA.
Be cautious about toys that pose health and safety hazards such as those that contain small parts, button batteries, small magnets, long cords, lead paint and other toxic substances.
Shun personal care and cosmetic products not notified with the FDA.
Do not purchase medical devices and supplies lacking proper authorization from the FDA.
Refrain from buying medicines online; buy them from FDA-licensed pharmacies instead.
As more Filipinos opt for this, we see the need for improved consumer ability to assert their rights and protect themselves.
Be a safety-conscious shopper always.
