BY MA. THERESA LADIAO
ILOILO City – The rising popularity of Transport Network Vehicle Services (TNVS), commonly accessed via the “green app”, is reshaping the transportation scene in this city, leaving taxi drivers grappling with decreased income.
Many drivers attribute their struggles to the growing TNVS presence, which has gained favor among commuters for its convenient, app-based service.
In a recent Lapsus Calami commentary in Panay News titled “Iloilo Taxi Drivers, Operators Must Step Up Their Service,” published on October 17, local taxis were urged to focus on service improvement rather than attributing their challenges solely to TNVS competition.
It sparked debate among Facebook users, with opinions highlighting perceived differences in service quality between traditional taxis and TNVS.
Commenters noted that while TNVS offers clean, well-maintained vehicles and digital payment options, taxis often fall short in these areas.
Facebook user R. Benedick expressed support for service enhancement, suggesting, “Taxis need to improve by training their drivers in customer service and maintaining their vehicles. Embracing technology, such as apps and digital payments, would also help.”
Other users echoed this sentiment. Sharin G. stated that she prefers TNVS for its “more presentable” service, while Leine S. voiced concerns over hygiene standards in taxis.
“It’s uncomfortable when you worry about the meter, and there’s no proper hygiene in taxis,” Leine said.
Eric A. and Junji V. shared similar opinions, with Junji noting, “Let the passengers choose! You can’t force us to take your expensive taxis.”
The Land Transportation Franchising and Regulatory Board (LTFRB) Region 6 has acknowledged the increasing demand for TNVS by accrediting around 2,000 partner drivers across the Visayas.
According to LTFRB Region 6 hearing officer Atty. Salvador Altura Jr., the accreditation process, guided by Board Resolution No. 185-2022, ensures that TNVS drivers adhere to government regulations, including a cap of three units per applicant.
The resolution, aimed at addressing commuter demand in highly populated and tourist-heavy areas, underscores LTFRB’s focus on modernizing transport options to keep up with commuter needs.
With TNVS’s popularity on the rise, Iloilo taxi drivers may need to adapt by addressing customer service and vehicle quality issues to compete in an evolving transportation landscape that increasingly favors app-based, transparent, and convenient travel options./PN
